Refunds and Cancellation Policy

Purpose

This policy explains the circumstances under which refunds or cancellations may be provided for digital educational services and internship-style programs offered by Zynapse Studios.

Refund Eligibility

Refunds may be considered in the following limited circumstances:

• Duplicate payment made in error (duplicate transaction confirmed by payment gateway).
• Payment was deducted but access to the purchased program was not granted due to a technical issue attributable to Zynapse Studios.
• Other exceptional cases where Zynapse Studios determines a refund is appropriate after review.

All eligible refund requests must be submitted with supporting payment details (transaction id, date, payer name) to support@zynapse.studio.

Non-Refundable Cases

Refunds will not be provided in the following cases:

• The participant has accessed or downloaded course materials, assignments, or other program content.
• The program or session has commenced and access was intentionally provided.
• The participant changes their mind after enrollment, or decides not to continue.
• Failure to complete the program, or dissatisfaction with outcomes that are dependent on participant effort.

Refund Process & Timeline

To request a refund, contact support at support@zynapse.studio with the payment reference and supporting details. Each request is reviewed and processed on a case-by-case basis.

Approved refunds will be processed to the original payment method where possible. Processing time typically ranges from 7–10 business days after approval, though actual crediting depends on the payment gateway and bank processing times.

Disputes with Payment Gateways

If a payment gateway dispute (chargeback/rollback) occurs, we will cooperate with the gateway provider and provide documentation to support the transaction and access logs.